Background
Many large companies utilize phone trees. You know the ones: you have to sit through a recording telling you 10 different options. If you miss the option that’s yours, you need to listen again. You make a selection, and it gives you antoher list of options to sit through. At the end, it forwards you to a person who tells you they can’t help you and they send you to someone else.
Wouldn’t it be great if AI could handle that instead?
Why can’t you just talk to the AI, not a recording, and it determines where to send you. It’d be such a timesaver for both you and the company
Main Features:
The AI can be set up a number of ways, to send the caller to a department or a specific user, a voicemail, or really any phone number.
The AI can not only determine where to send you next, but if it needs to collect certain information in advance (your name, why you called, a good number to call you back at; the options are endless) and it could gather that for the person receiving the call or to store for later use.
The AI responds in real-time and can be interrupted and interactions can be recorded as well.
Future Vision:
In a larger future version of this, the application could be updated not only to direct users and gather information, but it could also potentially answer questions for the user. Many customer service inquirieis could probably be handled by an AI. And, for the CS issues it can’t resolve, then it passes the caller on to a real person.
There could be integrations in all sorts of applications as well. The information gathered could be passed to a CRM, or to update a file, or to make a variety of other updates.
